We know that it is very important to you that your personal data is treated with care.
You can visit our website without entering any personal information. We only store access data which is not personally identifiable, such as the [name of your Internet service provider, the site from which you are visiting us or the name of the requested file]. This data is evaluated for the exclusive purpose of improving our services and not to provide us with any information about your person. In some cases, however, we do need data from you:
– When using your customer account – When placing an order – When subscribing to our newsletter – When you contact us
When placing an order, we require your correct name, address and payment details. We require your email address so that we can confirm receipt of your order and communicate with you. We also use this to identify you (customer login). In addition, we use your email address to send you order and shipping confirmation emails. We use the data provided by you without your explicit consent exclusively for fulfilling and processing your order.
Your personal data will be deleted, insofar as legal storage obligations do not preclude this and if you have filed a request for the deletion of your data, if the data is no longer required to fulfill the purpose for which it was stored or if its storage is inadmissible on other legal grounds. We will not sell or rent your personal data to third parties for marketing purposes without your express permission.
For customers who complete the corresponding registration process, we provide direct password-protected access to their personal data (customer account) stored by us. In the “My Account” area, you can view details of your orders, as well as manage your address, payment details and newsletter subscriptions. You are obliged to handle your personal access details confidentially and not to make them available to third parties. We will not assume liability for the improper use of passwords unless we are responsible for said improper use. A user account and the details stored therein can be deleted at any time.
Newsletters and Recommendations
When signing up for our newsletter, we send you a first-round notification emails that contain information about our newsletter process, and how to unsubscribe at any time. Your newsletter preferences can always be managed within your Customer Account if you have registered for one. Every sent newsletter also contains the explicit option to unsubscribe from our newsletter mailing list at any time.
In case of an already existing business relationship between you as the customer and Roastesso, we may send you recommendation e-mails, such as special discounts and offers, new products from the same category you had previously ordered. You can also unsubscribe from the recommendation e-mails at any time by clicking the UNSUBSCRIBE link at the bottom of the e-mail.
Disclosure of Personal Data
Your data will be disclosed to the shipping company responsible for the delivery as far as this is necessary for the delivery of your goods. For the settlement of payments we disclose your payment details to the relevant banking institution.
Secure Data Transfer
Your personal data are transferred securely when you place an order with us. All data transferred during the order process are transferred using 128 bit SSL (Secure Socket Layer) encryption.
We use so-called cookies on some pages in order to make visiting our website more attractive and to enable the use of certain functions. Cookies are small text files that are stored on your computer. Some of the cookies used by us are deleted at the end of your browser session, in other words, when you close your browser (so-called session cookies). Other cookies remain on your computer and enable us or our partner companies to identify your browser the next time you visit our site (persistent cookies).
You can configure your browser so that you are informed about the storage of cookies and decide whether to accept these on a case-by-case basis or to reject all incoming cookies. If you choose not to accept cookies, this may restrict the functionality of our website.
Third Party Services
Agents and Contractors
We may use outside companies, agents, or contractors (collectively “vendors”) to provide support for the internal operations of our website and to assist us with administering e-commerce services or various other programs and promotions available on our website. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payment, and providing customer service. In the course of doing so, these vendors may come into contact with your information. Whoever, we only give them access to (or allow them to collect on our behalf) the information they need in order to perform the specific tasks they have been hired to do. They may not use it for other purposes.
We use this technology in order to provide users who were previously interested in our products with personalized advertising. The fade in of ads on third-party websites occurs through cookies. These third-party websites never store any personal data.
Web Analysis - Google Analytics
For web analysis and in order to improve our online offering, this website uses so-called tracking technology. This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are placed on your computer, to help us analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymization is activated on this website, your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. On behalf of the operator of this site Google will use this information to evaluate your use of the website, compile reports on website activity and perform further services for the website operator associated with the use of the website and Internet use. Google will not combine the IP address transmitted by your browser within the scope of Google Analytics with other data held by Google. You can prevent cookies from being saved by adjusting the settings of your browser software accordingly; we do, however, point out that in this case, you may not be able to use all of the functions of this website in full.
You can also prevent the information generated by the cookie with regard to your use of the website (including your IP address) from being captured and provided to Google and from being processed by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en
Right of Access to Information
You have the right to request information (free of charge) relating to your stored data and, where applicable, the right to change, block and delete this data. Please direct your inquiry, clearly stating your identity to: firstname.lastname@example.org